Performance Management Platform Launch

Client Type: Telecommunications
Engagement Type: Change Management & Leadership Enablement

Challenge

Inconsistent use of performance metrics and coaching practices across regions made it difficult to measure success and hold teams accountable. Leaders needed stronger coaching skills and clear expectations before the launch of a new performance management platform.

Approach

Led the change management strategy to prepare leaders and employees for a culture shift in how performance was managed and measured.

Actions

• Partnered with Learning & Development to roll out a coaching skills program prior to system training.

• Worked with Communications to brand the initiative, creating a recognizable logo and promotional materials to build awareness.

• Aligned regional HR and operations teams to ensure consistent rollout and messaging.

Results

• 80% platform adoption within the first month.

• Leaders demonstrated improved confidence and consistency in coaching conversations.

• Minimal resistance to new metrics due to early preparation and communication alignment.