Building Leader Accountability and Employee Trust

Client Type: Telecommunications
Engagement Type: Employee Relations & Leadership Coaching

Challenge

Employee survey data and ER case patterns revealed inconsistent leader behaviors that undermined trust, fairness, and engagement across several business units.

Approach

Used data-driven insights and leadership coaching to rebuild trust and drive consistent leader accountability.

Actions

• Created a Workplace Environment Index (WEI) to identify at-risk teams and leaders using engagement and performance data.

• Designed Leader Engagement Plans for targeted coaching on recognition, fairness, and communication.

• Conducted quarterly reviews with each leader and HR partner to assess progress and reinforce accountability.

• Delivered focused micro-trainings on psychological safety and bias awareness to build leadership skills.

Results

• 80% of leaders successfully completed engagement plans with sustained behavior change.

• Engagement and trust metrics improved across targeted departments.

• Leaders demonstrated stronger communication, accountability, and trust-building behaviors.